Refund policy

Refund and cancellation policy

Last updated: 5 October 2026

Our products are digital downloads (spreadsheet templates and PDF guides). This policy explains your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

Your right to cancel

You normally have 14 days after buying to change your mind and cancel. For digital content that is not supplied on a physical medium, this right ends once supply begins, but only if you have given your express consent to immediate supply and acknowledged that you will lose your right to cancel.

When you buy from us, we ask you to agree to immediate access to your download and to acknowledge that your right to cancel ends once the download is made available. If you change your mind before you have accessed or downloaded your files, contact us within 14 days of purchase and we will refund you in full within 14 days of your request.

Faulty or misdescribed files

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a file is faulty, doesn't work as described, or isn't what you ordered, contact us and we will repair or replace it. If we cannot do this within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which may be a full refund.

How to contact us

Email themonthlyledger@gmail.com with your order number and a short description of the problem. We aim to reply within 3 working days.